United Pools Resource Center

Lifeguard

A lifeguard must work a minimum of 10 hours per week at a maximum of 40 hours per week. Any deviations from the hours listed above must be approved by United Pools Corporate Office.

A Lifeguard is responsible for supervising swimmers, preventing accidents, and the upkeep of the facility. Lifeguards enforce all rules and regulations, report chemical maintenance issues, check and log all chemical readings, attend All-TEAM Meetings, and the overall upkeep of the facility. A Lifeguard oversees the pool to create the safest swimming environment possible - this includes but it not limited to:

  • Patron Surveillance
  • Administering Swim-Tests
  • Testing Water Chemistry
  • Vacuuming the Pool
  • Monitoring Restrooms
  • Backwashing Filters
  • Daily Cleaning Duties
  • Enforcing Facility Rules

Required Certifications

American Red Cross CPR/First Aid for the Professional Rescue
American Red Cross Lifeguard Certification

Pool Attendant

A Pool Attendant is responsible for the upkeep of the pool and surrounding area throughout the day. A Pool Attendant may also greet patrons, check pool passes, remove trash, clean the clubhouse, and hose down the deck. Additionally, with proper training a Pool Attendant may check and maintain chemicals and vacuum the pool. A Pool Attendant is not a Lifeguard and therefore no pool patrons may be in the pool area unless the Lifeguard is present. A Pool Attendant is also responsible for assisting with the enforcement of all rules and regulations of the pool.

Required Certifications

American Red Cross CPR/First Aid for the Professional Rescuer

Pool Manager

A manager must work a minimum of 32 hours per week at a maximum of 40 hours per week. Must work five days a week, including one day during the weekend. Any deviations from the hours listed above must be approved, in writing, by United Pools Corporate Office.

In addition to the duties of a Lifeguard, a Pool Manager supervises all Team Members at a facility, completes monthly schedules through KeepHR, attending all Manager Meetings, along with chemical maintenance and record keeping. The Pool manager is responsible for, but not limited to:

  • Patron Surveillance
  • Managing Team Members
  • Writing the Schedule
  • Maintaining Pump Room Equipment
  • Reporting needed repairs to Corporate Office Representative
  • Testing Water Chemistry
  • Vacuuming the Pool
  • Monitoring Restrooms
  • Backwashing Filters
  • Daily Cleaning Duties
  • Enforcing Facility Rules

Required Certifications

American Red Cross CPR/First Aid for the Professional Rescuer
American Red Cross Lifeguard Certification
Dependent on the facility, Pool Managers may also have to obtain a Pool Operators Certification

Swim Instructor

Swim instructors will instruct private and group swim lessons. Swim instructors are responsible for tasks that involve their classes - these include but are not limited to:

  • Lesson preparation
  • Provide competent and safe instruction for participants
  • Teach with encouragement and positive reinforcement

Required Certifications

America Red Cross CPR/First Aid for the Professional Rescuer
American Red Cross Water Safety Instructor (WSI)

Customer Service Representative

Customer Service Representatives (CSR) are responsible for all front-end tasks. CSRs must be able to multi-task and prove excellent customer service skills. CSR Team Members will report to the pool manager. CSRs are responsible for, but not limited to:

  • Providing Excellent Customer Service
  • Taking Payments
  • Answering Phones
  • Making Announcements
  • Daily Cleaning Duties
  • Enforcing Facility Rules
  • Inventory

Required Certifications

American Red Cross CPR/First Aid for the Professional Rescuer
Dependent on the facility, CSRs may also have to obtain a Food Handlers Certification

Maintenance

Maintenance Team Members are responsible for the overall maintenance and cleaning of an aquatic facility. Maintenance Team Members are responsible for, but not limited to:

  • Small repairs
  • Facility Cleaning
  • Cleaning of Pump Rooms
  • Cleaning Restrooms/Locker rooms
  • Enforcing Facility Rules
  • Inventory
  • Overall Upkeep of the Facility
  • Handling Trash
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